Warranty

What’s covered

• 10-Year limited material warranty^*
• Workmanship & manufacturing: 1 year
• Accessories, hardware & metal components: 2 years
• OSB panels: 2 years
• Architectural/Dimensional shingles: 50-year limited lifetime (manufacturer)
• Metal roof: 25 years
• LP® Siding & Trim: 5/50-year limited, prorated (substrate)
• ProStruct® floor decking: 10-year limited, prorated (substrate; not covered if exposed to weather)

Note: Coverage above is for materials only and does not include installation/labor for replacements.

Warranty Conditions ( ^* )

The limited warranty applies only if:

• The unit is owned by the original purchaser.
• Heartland is given a reasonable opportunity (within 60 days of your notice) to inspect and verify the issue before repair work begins.

Owner Responsibilities (to maintain coverage)

• Paint and caulk within 30 days of installation.
• Apply two coats of 100% acrylic latex paint to exterior siding, trim and doors.
• Caulk seams, gaps and horizontal and vertical joints.
• If you purchased the Paint Package, Heartland will paint and caulk critical joints. Any additional caulking is the homeowner’s responsibility.

Site Care

• Keep the perimeter and underside of the shed clear of vegetation.
• Position sprinklers so they do not spray the shed; keep water off the structure.

Clearances

• On a concrete slab: siding must be ½ in. above the slab.
• On a wood foundation: siding must be 3½ in. above ground, using a treated wood floor foundation kit.

What’s Not Covered

• Damage from insects, sprinklers/water exposure, or acts of God (e.g., tornadoes, hail, fire).
• Movement of the shed from its original location or alterations to the structure (may void warranty).
• Personal property inside the shed.
• Indirect, incidental, or consequential damages, or failures caused by misuse or improper maintenance, or events beyond our control.
• Some rights vary by state.

How to File a Claim

Call: 800-234-6167
Email: customerservice@backyardproducts.com

Have the following ready (or include in your message):

• Model and size of your product.
• List of parts involved in the claim.
• Proof of purchase (original invoice/receipt).
• Photos (if possible) to help expedite review.

Mail-In Inquiries