What is your typical lead time for installation?
Our typical lead time is 2-4 weeks (weather permitting) from the time you place your order. Install times may vary during peak and promotional times. Our local office will contact you within 3 business days to schedule an installation date.
How do I know if installation is available in my area?
Visit the product page of any shed and click on the “Design and price” button. After clicking on that button, our technology will determine installation availability based on the zip code you enter in the prompt.
What is included in the price shown?
Delivery, on-site installation, roof felt paper, drip edge, vents, complete heavy-duty floor system and shingles. Transom windows are included on most models.
How do I schedule an installation date after purchase?
We will contact you within 72 hours after purchase to set an installation date.
Will my installer call prior to arrival to confirm my order?
Yes. Your installer will also review your order details and confirm shed placement before beginning to build your shed.
Can you remove our old shed?
We do not offer shed removal services. Try looking for a shed hauler. Any large truck with a flatbed would also work well.
Do I need to be home during the shed installation?
It is not necessary to be present for every phase of the construction process. We do ask that you are initially available to show your installer the proper placement of your shed and are also available upon completion to do a walk-through inspection with your installer.
Are your shed installers insured?
We require all of our installers to maintain appropriate liability, vehicle and workman’s compensation insurance. In addition, all installers must pass a rigorous background check and complete our training program before becoming certified as a Heartland installer.
Should your installers receive a tip?
It is not a common practice to tip installers. Installers are already compensated to install your shed.
What should I do to prepare the site prior to your arrival?
- The construction area needs to be cleared and prepared to within 6″ of level (front left, back to front).
- 3’ of clearance is required around the perimeter of most of our sheds (4’ if your shed is larger and 160 sq. ft.). Our Lean-to shed can be installed against a building or fence.
- Place four stakes in the ground where you want the corners of your shed and a fifth stake where you would like the center of the door opening.
- Access to electricity within 150 feet of the unit and unobstructed access to carry your materials to the building site.
- We will take care of the rest!
How long does installation take?
The majority of our sheds can be installed in one day. If you are purchasing a 12’ wide shed, please allow 2 to 3 days for completion.
Is there extra cost for installing accessories?
No.
Do I need leveling blocks?
Leveling blocks are not required in all states/counties, but be sure to check your local requirements. Our sheds are built on 4×4 pressure treated runners. We will use treated leveling materials and shingle shims to level up the floor prior to assembling the shed. If your ground is out of level greater than 6 inches, leveling blocks will be needed.
Can my shed be moved after installation?
In most cases, depending on the size of the shed and the distance required, your shed can be moved. Please keep in mind that each Heartland shed is built on site and moving the shed will void your warranty. That is why we request your presence at the beginning of the construction phase, to ensure you choose the proper location of your shed the first time.
You've already built my shed; but I want more options now.
We offer a wide array of options and accessories and we can customize each shed to meet your needs. If for some reason you feel that an additional accessory or option is needed at a later date, please give us a call and we’ll be glad to quote you an installed price. Please remember, it’s always more cost effective to order all of your options during the initial purchase.
Can I receive a refund once installation is completed?
Purchase is non-refundable once installation has been completed. But, if you have an issue we will make it right.
What do I do with defective parts?
Give us a call at 1-800-234-6167 and we can send out any replacement parts that you need or reimburse for parts purchased locally with a copy of the sales receipt that can be emailed, mailed, or faxed to our corporate office.
Where are you located?
Our corporate office resides at 1000 Ternes Road Monroe, Michigan 48162