What is your typical lead time for installation?
Our typical lead time is 2-4 weeks (weather permitting) from the time you place your order. Install times may vary during peak and promotional times. Our local office will contact you within 3 business days to schedule an installation date.
How do I know if installation is available in my area?
Visit the product page of any shed and click on the “Add to cart” button. Our technology will then determine installation availability based on the zip code you enter in the prompt.
What is included in the price shown?
Delivery, on-site installation, roof felt paper, drip edge, vents, heavy-duty floor system, threshold, and architectural shingles.
How do I schedule an installation date after purchase?
We will contact you within 72 hours after purchase to set an installation date.
Will my installer call before arrival to confirm my order?
Yes. Your installer will also review your order details and confirm shed placement before building your shed.
Can you remove our old shed?
We do not offer shed removal services. Try looking for a shed hauler. Any large truck with a flatbed would also work well.
Do I need to be home during the shed installation?
It is not necessary to be present for every phase of the construction process. We ask that you be initially available to show your installer the proper placement of your shed and be available upon completion to do a walk-through inspection with your installer.
Are your shed installers insured?
We require all of our installers to maintain appropriate liability, vehicle, and workman’s compensation insurance. In addition, all installers must pass a rigorous background check and complete our training program before becoming certified as Heartland installers.
Should your installers receive a tip?
Tiping shed installers is not a common practice. Installers have already been compensated for installing your shed.
What should I do to prepare the site before your arrival?
- The construction area must be cleared and prepared to within 6″ of level (front left, back to front). At an additional cost, a leveling package can be purchased to level your build site up to 18".
- Most of our sheds require 3’ of clearance around the perimeter (4’ if your shed is larger and 160 sq. ft.). Our Lean-to shed can be installed against a building or fence.
- Place four stakes in the ground where you want the corners of your shed and a fifth stake where you would like the center of the door opening.
- Access to electricity within 150 feet of the unit and unobstructed access to carry your materials to the building site.
- We will take care of the rest!
How long does installation take?
The majority of our sheds can be installed in one day. If you purchase a 12’ wide shed, please allow 2 to 3 days for completion.
Is there an extra cost for installing accessories?
No.
Do I need leveling blocks?
Leveling blocks are not required in all states/counties but check your local requirements. Our sheds are built on 4×4 pressure-treated runners. We will use treated leveling materials and shingle shims to level up the floor prior to assembling the shed. If your ground is out of level by more than 6 inches, leveling blocks will be needed.
Can my shed be moved after installation?
In most cases, depending on the size of the shed and the distance required, your shed can be moved. Please remember that each Heartland shed is built on-site, and moving the shed will void your warranty. That is why we request your presence at the beginning of the construction phase to ensure you choose the proper location for your shed the first time.
You've already built my shed, but I want more options now.
If you feel that an additional accessory or option is needed at a later date, please give us a call, and we’ll be glad to quote you an installed price. Please remember that it’s always more cost-effective to order all of your options during the initial purchase.
Can I receive a refund once the installation is completed?
Purchase is non-refundable once installation has been completed. But, if you have an issue, we will make it right.
What do I do with defective parts?
Call us at 1-800-234-6167, and we can send out any replacement parts you need or reimburse you for parts purchased locally with a copy of the sales receipt that can be emailed, mailed, or faxed to our corporate office.
Where are you located?
Our corporate office resides at 1000 Ternes Road, Monroe, Michigan 48162.