Return Policy
Damage During Delivery
Sheds are packaged and palletized in a warehouse and are offloaded by hand by the installer(s). If any damage is identified during delivery or installation, Heartland Sheds will document the issue and make the necessary repairs or replacements at no additional cost to the customer.
Delivery Location
Delivery will occur to a public street or public right of way nearest to the install location. Heartland Sheds cannot guarantee, and is not responsible for, movement of the product across private property between the delivery location and the building pad, except as specifically stated in these Terms and Conditions.
Movement of Product
Certified installation includes moving the product components up to 100 feet from the delivery location to the prepared building pad, provided there are no obstructions, steps, or significant grade changes along the path.
Returns / Cancellations
- Sheds are delivered by the installer on the scheduled installation date.
- Once a shed has been installed, it cannot be returned.
- If a failure occurs after installation, Heartland Sheds may request images and/or a site visit. If the product is deemed defective and covered under warranty, Heartland Sheds will complete the necessary repairs at no cost to the customer.
- To submit a cancellation request, please contact us at customerservice@backyardproducts.com.
- This return policy only applies to products purchased on HeartlandSheds.com.
Fees
- The $299 Permit Service fee will be refunded only if purchased and no permit is required.
- Engineered drawing fees are non-refundable once drawings have been prepared.
- If cancellation occurs after permit or engineered drawing costs have been incurred, those costs will be deducted from the refund.
- The actual permit cost is the customer’s responsibility and is not refundable through Heartland Sheds.